Terms of Service

Last updated: 19 September 2026

These terms cover players and anyone else booking a court through Kahlao. If you run a court, the partner terms are the ones that apply to you.

Who this agreement is between

Two separate agreements are in play, and it is worth being clear about which is which.

You and Kahlao. These terms. They cover your use of the booking page and, if you make one, your account. Nothing here is charged to you: the booking page is free to use.

You and the court. The booking itself. The court is selling you court time, on its terms, at its price. Kahlao is not a party to that agreement, does not own or run the venue, and cannot perform or refund it.

What Kahlao does, and what it does not

We give a court a booking page and the software behind it. We show you the court's live availability, take your booking, and pass it to the court.

We do not own courts, set prices, staff venues, handle your money, or take a cut of what you pay.

Your account

Some courts let you book as a guest; others ask you to make an account first. That is the court's choice, not ours.

If you make an account, it works at that one court. Kahlao does not run a single account across venues: book at two courts and you have two separate accounts, with two separate passwords, held by two separate businesses. Neither court can see the other.

Give accurate details, keep your password to yourself, and tell us or the court if you think someone else has got into your account. What happens under your account is your responsibility until you tell us otherwise.

Making a booking

Pick your court, your date, and your time. While you are checking out, the slot is held for you for a few minutes so nobody books it out from under you: if you do not finish, the hold is released and the slot goes back on sale.

What happens next depends on how the court has set things up. Some courts confirm bookings automatically. Others receive yours as a request and accept or decline it themselves. A request is not a booking until the court accepts it, and you will get an email either way.

Availability is live but not reserved until confirmed, and a court can decline a request. Where a court has turned rescheduling on, you can move a booking yourself within the notice period it sets.

Prices

The court sets its own rates, charged by the hour, and you see the total before you confirm. The court is responsible for its prices being right and for any tax on them. If you need an official receipt, ask the court.

Paying

You pay the court, not Kahlao. Depending on what the court accepts, that means GCash, a bank transfer, or paying at the counter. If the court asks for a screenshot of your transfer as proof, that goes to the court.

We never hold your money, never take a commission on it, and (because it never passes through us) we cannot refund you. A refund is the court's to give. We have also never asked anyone for a card number: if someone asks you for card details "for Kahlao", it is not us.

Changing or cancelling

Each court writes its own cancellation and no-show policy, and you see it before you confirm. Read it: that is the policy that governs your booking.

Kahlao does not write those policies, does not charge you a cancellation fee, and does not enforce the court's policy for it. Anything owed under a court's policy is between you and the court.

If something goes wrong at the venue

Talk to the court. They booked you in, they hold the court time, and they are the ones who can put it right. Their contact details are on their booking page.

If you cannot get hold of them, tell us at hello@kahlao.com and we will try to reach them for you. We will help, but we cannot decide the outcome of a dispute about court time we did not sell.

What we ask of you

• Book in good faith: for yourself or your group, not to resell or to block a court out.
• Do not use someone else's identity or payment details.
• Do not try to break, scrape, overload, or get around the booking page, and do not use it to send anyone spam or abuse.
• Be civil to court staff and to ours.

If you do any of that, we may suspend your access, and a court may separately refuse to take your bookings. A court's decision about its own customers is the court's, and we will not overturn it.

Email we send you

We send booking confirmations, changes, and account email such as password resets, on the court's behalf. That is part of the service rather than marketing, so it does not come with an unsubscribe link: stop booking and it stops.

Anything a court sends you beyond that is the court's, and its own consent obligations apply.

What we are and are not responsible for

We work to keep the booking page up and correct, but we cannot promise it will never be down, never be slow, and never have a bug. Availability can occasionally be wrong; the court's own calendar is the final word.

We are not responsible for the court time you booked: whether the venue is as described, whether the court is in good condition, whether staff turn up. That is the court's, under your agreement with them.

Where we are responsible, we are responsible for loss we could reasonably have foreseen. We are not liable for lost profit, lost business, lost savings, or wasted time. None of this limits liability that Philippine law does not allow us to limit, including for death or personal injury caused by our negligence, or for fraud. Your rights under the Consumer Act of the Philippines are unaffected by anything here.

Ending this

Stop using Kahlao whenever you like, and ask us to delete your account whenever you like: see the privacy policy for how. If we suspend your access for one of the reasons above, we will tell you why.

Bookings you already have with a court are between you and that court, and they survive.

Changes to these terms

We will post changes here and update the date at the top. Changes apply to bookings you make after they are posted, not to bookings you already have.

Law

These terms are governed by Philippine law.

Talk to us

Email hello@kahlao.com or message us on Messenger. A real person will answer.